The Australian Mango Industry Association (AMIA) is committed to protecting the privacy of the personal information it collects and receives. AMIA is bound by the Privacy Act 1988, which sets out a number of principles concerning the protection and privacy of personal information.
Personal information is information that identifies an individual or from which an individual’s identity can reasonably be ascertained.
The type of personal information that AMIA collects and holds about you depends on the type of dealings that you have with us. In most instances, AMIA will collect, and seek to keep updated, your name, address, contact number, email address, business type and communication preferences. If you contact us with an enquiry, depending on the nature of the enquiry, we will record details about you and relating to the enquiry.
In the following instances, we may require further information:
AMIA collect your personal information directly from you when you fill out a form or similar document, submit information to us via our website or register to use our services.
This information is collected in a number of ways, including:
For each visitor to reach the websites AMIA manage, we collect the following information, including but not limited to; browser type, version and language, operating system, pages viewed while browsing the websites, page access times and referring website addresses. This information is used solely for the purpose of internally gauging visitor traffic and trends.
There are many aspects of the websites which can be viewed without providing personal information. However, for access to some AMIA customer support features you are required to submit personally identifiable information.
Where AMIA collects personal information directly from you, our policy is to take reasonable steps to notify you of certain matters. We will do this at or before the time of collection, or as soon as practicable afterwards. The matters include:
You are under no obligation to provide your personal information to us and you can access our website and make general phone queries without having to identify yourself. In some cases, however, without providing us with your personal information when requested, we may not be able to respond to your request or provide the product or service that you are seeking.
Your personal information is used to provide services to you, including administration of the mango Research and Development, Communication, Marketing and other programs, and to help us better understand your needs and improve our services.
For those above purposes, our activities include:
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are:
On occasion, AMIA may disclose personal information to third parties who have been hired to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. AMIA takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. The service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services. AMIA will not use, sell or disclose your information for any other purpose without your consent unless required or authorised by law.
These third parties include:
AMIA may use your personal information, specifically your name and relevant address details, to let you know about our services, facilities, membership benefits and events, and those of third-party partners of AMIA, where we have your consent. We may contact you for direct marketing purposes in a variety of ways, including by mail, email, SMS, telephone, online advertising or facsimile.
AMIA hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in drawers and cabinets, locked where appropriate. Paper files may also be archived in boxes and stored offsite in secure facilities. AMIA take all reasonable steps to:
ensure that your information is secure once it has been received on our systems; and protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
You have a right to access the personal information that AMIA holds about you, subject to exceptions allowed by law. You can readily access you own personal information by visiting www.industry.mangoes.net.au/login. For access to your personal information that can't be accessed through www.industry.mangoes.net.au/login you can contact the AMIA office. You will be required to put your request in writing for security reasons. AMIA reserves the right to charge a fee to cover our reasonable costs of locating the information and providing it to you on a per request basis. You can ask us to notify you of our source of information, and it is our policy is to do so unless this is unreasonable or impracticable. Except in the case of more complicated requests, we will endeavour to respond to access requests within 30 days.
AMIA take all reasonable steps to amend any personal information about you which is inaccurate, incomplete or out of date. You have a right to request correction of your personal information that AMIA holds about you. Individuals can correct their own personal information, including changing their communication preferences, by visiting www.industry.mangoes.net.au/login. For any personal information that can't be corrected through www.industry.mangoes.net.au/login, you can contact the AMIA office. We may ask you to verify your identity before processing any correction requests, to ensure that the personal information we hold is properly protected. Except in the case of more complicated requests, we will endeavour to respond to correction requests within 30 days.
If we refuse your access or correction request, our policy is to provide you with a written notice setting out:
the reasons for our refusal (except to the extent that it would be unreasonable to do so); and
available complaint mechanisms.
Where you have consented to receiving direct marketing communications from us, your consent will remain current until you advise us otherwise. You can opt out at any time, in the following ways:
If you have a complaint about how AMIA has collected or handled your personal information, we will ask you to lodge a complaint, which details the date, time and circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you would like your complaint resolved. We will endeavour to acknowledge receipt of your complaint within five business days of receiving it and to complete our investigation into your complaint in a timely manner. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of your complaint. If the matter is more complex and our investigation may require more time, we will write and let you know when we expect to provide our response.
Our response will set out:
If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner.